Customer Service Representative

Location: Virden, IL | Full Time
Date Posted: 2-5-2019

Customer Service Representative Job Description


The Customer Service Representative (CSR) has one of the most important jobs of the bank. Their primary responsibility is providing Above & Beyond Customer Service each day. Our Customer Service Representatives are the frontline employees who make the first impression with our new and current customers when they enter the bank. One of the most important aspects for you is your knowledge, confidence and expertise in understanding our products and services and providing exceptional customer service on a daily basis.

Below are the minimum requirements of the Customer Service Representative position:

Above & Beyond Customer Service

  • Greeting
    • Using the customer’s name
    • Acknowledging them
    • Explaining time expectations
    • Recognizing customers and situations professionally
  • Customer Education
    • Able to quickly understand and listen to a customer’s needs
    • Confident in our products and procedures to correctly educate the customer on next steps
    • Educating the customer on account details and additional services.

Professional Appearance/Conduct

  • Maintaining a high level of Communication Standards
  • Accountable and Respectable during training, meetings and other bank functions.
  • Ensuring you meet the company dress code and are maintaining a high level of business dress
  • Personal cleanliness with not only your appearance but maintaining a clean and organized work environment

Individual Responsibility

  • Ask questions when you don’t know the why
  • Be an expert on products and services
  • Be fully engaged
  • Be Accountable
  • Follow the EAPA lifestyle
  • Commit to reaching personal goals

Team Player

  • Scheduling-
    • Covering shifts when needed
    • Helping teammates out when needing to leave early
  • Reaching Team Goals
  • I-Help Awards
  • Adjusting to changes throughout the bank in a positive and productive manner

Clerical/ Daily Branch Responsibility

  • Correctly processing customer transactions
  • Balancing your cash drawer 100% on a daily basis
  • Reviewing File Maintenance Exception Log and responding to any issues immediately on daily basis
  • Scanning and completing customer requests and processes that need completed.
  • Correctly filing paperwork
  • Processing Branch Capture correctly and timely
  • Observe tasks needing completed through the branch on a daily basis; restocking tickets, cleaning counter tops, refilling drink stations, organizing the lobby area, completing the mail, reviewing supply lists

Physical Requirements:

  • Occasionally lift up to 25 pounds
  • Stand 50% of the shift

Hours of Operation:

  • M-F 7:30 am-6:00 pm
  • Saturday 8:00am-Noon

Candidate must be willing to work occasional Saturdays.

Prairie State Bank & Trust offers competitive benefits and compensation: base compensation with bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay.

All candidates will be required to undergo a pre-employment credit background check and drug screening.

PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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