Prairie State Bank & Trust
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CEO Letter


Are we performing up to your expectations? Are we providing the products, services and level of customer service you expect?

I want your experience with Prairie State Bank and Trust to be of the highest quality—better than with any other bank. Our branch and Service Center teams are focused on achieving this goal. I encourage you to provide suggestions and feedback by “clicking” the Customer Service button on our website (www.psbank.net) and choosing the E-mail Us link. Of course, you can share your thoughts directly with a member of our team at any time. Your feedback is much appreciated and will help us achieve our goal of providing you with an excellent banking experience.

Since many of you are doing more and more of your banking electronically, we don’t see you as frequently. Our on-line banking and mobile applications are extremely functional and convenient—and are being used daily by thousands of our consumer and business customers. Although we provide these wonderful conveniences for your benefit, we still want to stay in touch with you on a personal level. So, if we have not seen you in the bank for a while, you will be receiving a call from us during 2016 to make sure you are happy with our relationship and to give you some tips on preventing fraud on your account. Again, if you have suggestions on how we can improve, let us know when we call.

As always, by choosing Prairie State Bank and Trust for your financial services needs, you can feel certain that your assets are secure. As a Five-Star Rated bank* and a top performer as illustrated by FDIC national peer group comparisons**, we continue to provide the peace of mind you deserve.

Our team is fiercely committed to providing you the best possible banking experience at Prairie State Bank and Trust. Please speak with us about all of your loan, deposit and service needs, as we will strive to meet your needs and exceed your customer service expectations. Furthermore, we would welcome the opportunity to discuss our products and services with your family and friends, and commit to providing them the same high quality experience you expect from us.

Thank you for the opportunity to serve you.

Sincerely,

John Vaughn
CEO

*Bauer Financial (www.Bauerfinancial.com) **FCIC Industry Analysis (www.fdic.gov)

January 2016