Prairie State Bank & Trust
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CEO Letter

With a successful 2013 and first quarter 2014 behind us, we are very excited about the value we can continue to bring to you as a customer of Prairie State Bank & Trust.

During 2014 we are improving and expanding our products and services. Our strong financial performance allows us to make these investments in our banking relationship with you:

  • New and Expanded Branches: Our new full-service banking facility at 3751 West Wabash Avenue in Springfield is scheduled to open in August; our new full-service banking facility at 1101 Trinity Lane in Bloomington is scheduled to open in December; and our expanded full-service banking facility at 1052  West Morton in Jacksonville is scheduled for completion in June. This will expand to 21 the number of central Illinois branches available for your convenience.
  • Mobile Banking Application:  We just announced our new Mobile Banking Application available for your mobile phone and other mobile devices. You can download our "mobile app" today and enjoy fast and convenient access to your account information.
  • Customer Service Center:  Your phone inquiries are now handled by some of our best customer service specialist in order to ensure your questions and other needs are addressed both promptly and professionally. While "call in" customers are being helped through our Customer Service Center, "walk in" customers at our branches are able to receive the full attention of our branch staff. We believe this arrangement allows you to receive the best overall customer service experience however and wherever you choose to contact us.

Our strong financial performance not only allows us to continue to invest in the products and services important to you, but also provides the assurance that your assets are secure. We continue to be a Five-Star-Rated bank*, and a top performer** as illustrated by FDIC national statistics. Our management team remains fiercely committed to Prairie State Bank & Trust being the best bank in central Illinois.

We want to be your bank forever. Please talk to our staff about your loan and deposit needs, as we will strive to meet your needs and exceed your service expectations.

Thank you for giving us the opportunity to serve you, and please recommend us to your family and friends.

Sincerely,

John Vaughn
CEO

*Bauer Financial (www.Bauerfinancial.com) **FCIC Industry Analysis (www.fdic.gov)

May 2014