Lost or Stolen Debit Card
Reporting Lost or Stolen Debit Cards
If you have a lost or stolen debit card, please contact us immediately at 1-800-597-2977, or visit your local branch. If you need assistance after 5:30 p.m. CST on a business day, or on weekends or holidays, call 1-800-264-4274. These calls will be answered by CSI, our card processing vendor.
Making Online Purchases Safer With Verified by Visa
Prairie State Bank & Trust and Visa have teamed together to bring you a safer method for making purchases online. This added level of security is called Verified by Visa.
Verified by Visa is an innovative service offering secure Internet shopping. This service lets you add a personal password to your existing card, giving you added security and the reassurance that only you can use your card online. When making a purchase online at a registered website with your Prairie State Bank & Trust Visa debit card, Verified by Visa issues a receipt at the end of the checkout process. You sign the receipt using your personal password and click "Submit" to proceed with the purchase. Without your password, the purchase cannot take place.
How does it work? Each time a Verified by Visa receipt is presented, your own personal message will appear. If your personal message does not appear on the receipt, or if a personal message other than yours appears on the receipt, DO NOT sign it, and immediately contact us as noted above in the first paragraph.
Want more information? Call Matt Jones at (800) 597-2977 and he will answer your questions. Also, visit www.visa.com/shopverified to see the participating online stores that welcome the added assurance of Verified by Visa.
As a reminder, Prairie State Bank & Trust will never contact you asking for your personal Verified by Visa password or any other personal information. If you suspect your information may have been compromised, call the bank immediately at 1-800-597-2977, or after 5:30 p.m. CST, call 1-800-264-4274.