At Prairie State Bank & Trust, we believe that exceptional service starts with being available when our customers need us most. That’s why we’re making a thoughtful update to our Customer Service Center hours—designed entirely with your experience in mind.

Beginning May 4, our Customer Service Center will be available from 8:00 AM to 5:00 PM, Monday through Friday, with Saturday hours continuing from 9:00 AM to 12:00 PM.

This adjustment allows us to better align our team with peak customer call times during the week, ensuring greater availability, shorter wait times, and more meaningful, efficient interactions. By focusing our resources during the busiest parts of the day, we’re able to strengthen the level of service and responsiveness you expect from us—while still maintaining convenient Saturday access.

While the hours may be slightly adjusted, what remains unchanged is what matters most.

When you call Prairie State Bank & Trust, you’ll continue to be greeted by a real person—someone who is part of our team, right here in the communities we serve. Our Customer Service Center is not outsourced. It’s built with knowledgeable, local professionals who understand your needs, your goals, and the importance of getting things right the first time.

This change is part of our continued commitment to improving your overall banking experience—making it easier to connect, faster to get answers, and more personal every step of the way.

We appreciate the opportunity to serve you and look forward to continuing to deliver the exceptional service you deserve.

If you have any questions, our team is always here to help at (800) 597-2977 or by visiting your nearest branch.