The following information is being provided to assist you with your banking needs:

Customer Service Center

Our highly trained team of Customer Service Specialists are open extended hours to offer you the highest levels of customer service. 

Learn More

• Customer Service Center
  • Call 1-800-597-2977 between 8:00 a.m. and 5:30 p.m. Monday through Friday or 9:00 a.m. to noon on Saturdays
  • Write and mail to Prairie State Bank & Trust, 2653 W Lawrence, Springfield IL 62704
  • E-mail us – click here 
    • To send an email that contains confidential information, please visit the Secure Email Message Center with CSIeSafe. 
      
      • Simply click on "New User" to complete setup & send message to customerservice@psbank.net
• 24-Hour Telephone Banking - call 1-800-952-2720. To sign up for the service, click here to complete and sign the Registration form and drop it off at any branch location. 
• 2025 PSB&T Holiday Closure Schedule - Click Here
• 2026 PSB&T Holiday Closure Schedule - Click Here
• Debit & Credit Card Assistance
  • Lost or Stolen Debit or Credit Card
  • Debit Card Dispute Form
• Online Banking Registration
• Incoming Wire Transfer Instructions-Domestic and International